A: Free shipping at Art + Honey Co. PCS is available exclusively for deliveries within Gwinnett County, Georgia. Customers ordering from outside this area will incur shipping and handling fees. Additionally, orders that meet or exceed a specified minimum purchase amount qualify for free shipping on all products in our shop, regardless of location. We also offer free shipping promotions through discount codes, coupons, and special sales, which customers can apply at checkout. This policy reflects our commitment to providing value while supporting our local community and maintaining the quality of our handcrafted honey and related artisanal products.

A: The delivery time for orders from Art + Honey Co. PCS largely depends on both the chosen shipping method and the specific destination of the package. For edible honey products that are typically shipped within 3 to 5 business days, the total transit time can extend to a maximum of 7 business days. However, if you opt for a shipping option that requires a longer timeframe, possibly exceeding 5 business days, you should anticipate allowing up to 14 business days from the date of order fulfillment for the package to reach you. Once your order ships, you will promptly receive an email notification that confirms the fulfillment of your order, at which point the transit time will officially begin. We are committed to ensuring that our garden-fresh, artistically crafted honey products are delivered to you in a timely manner, while also maintaining the highest standards of quality during transit. It is our goal to make sure that each jar of honey arrives at your doorstep as fresh and delightful as it was when it left our facilities.

Edible honey products are nonrefundable because they’re perishable. If your order arrives damaged or something doesn’t seem right, contact us right away with your order details, and we’ll review it case by case. We want you to feel good about every purchase!

A: If you miss your scheduled booking at Art + Honey Co. PCS, you may be eligible for a store credit, provided you notify us via email, chat, or through the booking link at least 5 days before your appointment. This policy helps accommodate unforeseen changes while respecting other clients’ time and ensuring that everyone has an opportunity to enjoy their visit. We understand that sometimes life throws us unexpected curveballs, and we want to be flexible within reasonable limits. In cases of inclement weather, we automatically issue a store credit or offer you the option to reschedule your booking, ensuring your experience at our Garden & Apiary is both safe and enjoyable. Whether it’s a sudden storm or an unexpected personal issue, our goal is to make the process as smooth as possible for you. Please contact us promptly to discuss your situation and secure your credit or rescheduling option. Speaking with a member of our team will help tailor the best possible solution for your needs.

A: Art + Honey Co. PCS operates as a mobile honey shop that participates in a variety of popup events, including festivals, fairs, markets, popup shops, conventions, and expos throughout the state of Georgia and its surrounding states. While the business does not have a traditional storefront, its Garden & Apiary—a private residential location where beekeeping and artistry come together—is available for visits strictly by appointment. This unique setup allows Art + Honey Co. to bring its natural honey products and artistic creations directly to customers at diverse venues across the region, providing flexibility and accessibility while maintaining an intimate connection to their private apiary space.

A: If your discount code doesn’t work while shopping at Art + Honey Co. PCS, please first ensure that the code is entered exactly as provided, without any extra spaces or characters. Verify that the code is still valid and applicable to the items in your cart, as some promotions may have restrictions or expiration dates. If the code is still not accepted, it could be due to minimum purchase requirements or exclusions on certain products like limited edition honey varieties or artisanal items. For further assistance, contact our customer service team with the discount code and order details. We are committed to helping you enjoy the best of our garden apiary’s natural and handcrafted honey offerings.

A: Once your order from Art + Honey Co. PCS is shipped, you will receive a tracking number via the email address you provided at checkout. By default, we use UPS for shipping to ensure reliable delivery, but in some cases, orders may be sent through USPS depending on what’s most suitable for your location and order. Please note that the shipping method can vary and USPS may not always be the best option for every shipment. Using the tracking number in your email, you can monitor your package’s status directly on the courier’s website. If you have any questions or do not receive a tracking notification within two to five business days of your order, please contact our customer service team for assistance.

A: By subscribing to Art + Honey Co. PCS, you receive exclusive access to a variety of valuable offerings tailored to honey enthusiasts and supporters of our garden & apiary. Subscribers benefit from discount codes and coupons that provide savings on our artisanal honey products and related services. You will receive curated business updates no more than twice a month, ensuring you stay informed without overwhelming your inbox. These updates include important news such as upcoming closures, scheduled events like workshops or tastings, and special opportunities available only to our community. Additionally, subscribers may receive complimentary products and services as part of promotions or loyalty rewards. Overall, subscribing connects you directly with the heart of Art + Honey Co., where nature meets artistry, keeping you engaged with the latest from our beekeeper artist team and enhancing your experience with our unique honey offerings.

A: At Art + Honey Co. PCS, we are a small, hobbyist apiary dedicated to curating each product with care, focusing on the highest quality local honey and artisan craftsmanship. Because of our limited staff and carefully sourced materials, we are unable to ship in large quantities or use bulk shipping discounts that bigger businesses benefit from. Additionally, honey is a delicate and perishable product requiring secure, insulated packaging to maintain its quality during transit, which increases shipping costs. Our commitment to delivering fresh, authentic, and responsibly produced honey means that the shipping fees reflect not only transportation but also the care we take to ensure your order arrives safely and in optimal condition. We appreciate your understanding and support of our small business and artisanal approach.

A: It is common for raw honey and honey blends from Art + Honey Co. PCS to crystallize over time, especially when stored in cool conditions. Crystallization is a natural process and does not affect the quality or safety of the honey. To restore your honey’s smooth texture, gently reheat it by placing the jar in a warm water bath or transferring the honey to a separate container for safe warming. Avoid using metal utensils to scoop honey; instead, use wooden or plastic spoons or wands to maintain the honey’s purity and prevent any unwanted reactions. This careful handling ensures you continue to enjoy the natural, artisanal quality that defines our Garden & Apiary and beekeeper-crafted products.